Frívola Returns & Exchanges Policy
Return Request & Approval
• SEND A RETURN REQUEST to FRIVOLAPR@HOTMAIL.COM before shipping any items back.
• Clearly explain the reason for your return and include your order number and style.
• Once we review and approve your request, we will send you a Return Confirmation Email with further instructions.
• You must ship the item(s) back within 15 days of receiving your order. The customer is responsible for all return shipping costs.
General Return & Exchange Terms
• Frívola does not provide money refunds.
• The item(s) must have the Frívola label/tags still attached, be unused, and packed in the original box.
• Store credit is issued as a gift card for the total amount of your original purchase. This store credit is valid for 6 months. After 6 months, it expires and cannot be used.
• Returns that are damaged, altered, or do not meet our return conditions may be rejected and sent back to the customer.
Factory Defects & Warranty
• If an item has a factory defect, Frívola will replace it with a new style, other merchandise, or store credit.
• No money refunds will be issued for factory defects.
• Frívola provides a 40-day store guarantee on shoe repairs.
• Items on sale cannot be returned or exchanged. All sale purchases are final and do not include any repair warranty.
Shipping & Handling Disclaimer
• USPS delivery times are beyond Frívola’s control.
• Once Frívola ships your package, any delays caused by USPS (or any other carrier) are not our responsibility.
• While most orders arrive within 3-10 days, shipping delays can extend to 15-25 days.
• Frívola ensures that orders are processed and handed over to USPS as quickly as possible.
• Shipping and handling charges (to and from) are non-refundable. This policy only applies to online orders and not in-store purchases.
Incorrect Address & Unclaimed Packages
• If a customer enters the wrong shipping address, they are responsible for:
• Any additional fees for re-shipping or returning the package.
• If the package is returned to Frívola due to an incorrect address, the customer must either pick it up in-store or pay for re-shipping.
• In-store pick-up orders must be collected within 5 days of receiving an email notification.
• Frívola is not responsible for pick-up orders left unclaimed after 5 days.
Return Shipping Address
Frívola
350 Calle Ensenada
San Juan, P.R. 00920-3504
