Returns & Exchanges Policy
FRÍVOLA — RETURNS & EXCHANGES POLICY
At Frívola, we curate every piece with intention. Due to the nature of our boutique model, all returns and exchanges are subject to the following policy.
RETURN REQUEST & APPROVAL
To request a return or exchange, please email FRIVOLAPR@HOTMAIL.COM before sending back any merchandise.
Include your order number, style name, and reason for the request.
Once reviewed and approved, you will receive a Return Confirmation Email with further instructions.
Items must be shipped back within 30 days of receiving the order.
Customers are responsible for all return shipping costs.
In-store purchases have 30 days for exchanges only (regular-priced shoes only).
GENERAL RETURN & EXCHANGE TERMS
No money refunds.
Items must be unused, unworn, and in original condition, including the original box and all tags.
Returns that are damaged, worn, altered, or missing packaging may be rejected and returned to the customer.
Store credit is valid for 1 year from the date of issue.
After expiration, it cannot be extended, reactivated, or replaced.
GIFT CARDS
Gift cards purchased directly from Frívola do not expire and may be used at any time.
SIZING & FIT DISCLAIMER
Frívola is not responsible for sizing or fit preferences.
Customers are encouraged to review sizing details or contact us prior to purchase.
Fit-related concerns do not qualify as defects.
PRODUCT VARIATION
Actual product colors may vary slightly due to lighting, photography, and screen settings.
HYGIENE POLICY
For hygiene reasons, items showing any signs of wear on the sole or footbed will not be accepted under any circumstance.
FACTORY DEFECTS & WARRANTY
Factory defect claims qualify for exchange for the same style (if available), another item, or store credit.
No money refunds will be issued for factory defects.
Frívola offers a 60-day warranty on repairs for regular-priced shoes only.
Items purchased on Sale, Rack Sale, Final Sale, or End-of-Season are not eligible for repairs, warranties, exchanges, or returns.
RACK SALE / FINAL SALE / END OF SEASON — IMPORTANT
All items purchased during Sale, Rack Sale, Final Sale, or End-of-Season promotions are FINAL SALE.
No exchanges, no store credit, no refunds, and no warranty coverage of any kind.
Some items may present minor imperfections due to handling, production, or in-store display.
All items are sold as-is.
These items are offered at significantly reduced prices precisely because they are not eligible for returns, guarantees, or service.
SHIPPING & HANDLING DISCLAIMER
Carrier delivery times (USPS / FedEx / UPS) are beyond Frívola’s control.
Most deliveries arrive within 5–10 business days, but delays of up to 15–25 business days may occur.
Once a package has shipped, Frívola is not responsible for delays caused by the carrier.
Packages officially declared lost will be investigated with the carrier, and Frívola will ensure proper resolution.
Shipping costs (to and from) are non-refundable.
CHARGEBACK POLICY
Chargebacks submitted due to shipping delays are considered fraudulent unless the package has been officially declared lost.
Frívola reserves the right to pursue legal action in cases of fraudulent chargebacks.
INCORRECT ADDRESS & UNCLAIMED PACKAGES
Customers are responsible for providing an accurate shipping address.
If an incorrect address is entered, the customer is responsible for any additional re-shipping costs.
If a package is returned to Frívola due to delivery failure, the customer must pick it up in-store or pay for reshipping.
In-store pickup orders must be collected within 5 days of notification.
Frívola is not responsible for unclaimed packages after this period.
RETURN ABUSE POLICY
Frívola reserves the right to refuse returns or exchanges from customers who demonstrate excessive, abusive, or suspicious return behavior.
FRAUD PROTECTION
Any fraudulent claims, including false defect reports or misuse of chargebacks, may result in permanent restriction from future purchases.
RETURN SHIPPING ADDRESS
Frívola
350 Calle Ensenada
San Juan, PR 00920-3504
THANK YOU
Thank you for choosing Frívola and supporting a boutique local business. 🖤