Returns & Exchanges Policy

- MAKE SURE YOU SEND A RETURN REQUEST TO       FRIVOLAPR@HOTMAIL.COM. 

- EXPLAIN THE REASON FOR YOUR RETURN.  PLEASE INCLUDE ORDER NUMBER AND STYLE.  

- ONCE WE APPROVE AND SEND YOU A RETURN CONFIRMATION EMAIL, SEND YOUR ITEM(S) BACK TO US WITHIN 15 DAYS AFTER RECEIVING YOUR ORDER.  THE CUSTOMER IS RESPONSIBLE FOR THE SHIPPING COSTS OF THE RETURNED ITEM.

- FRIVOLA  GIVES NO MONEY REFUND.

- THE ITEM(S) MUST HAVE THE FRIVOLA LABEL/TAGS STILL ATTACHED AND MUST BE UNUSED AND PACKED CORRECTLY AT THE ORIGINAL BOX.

- FRIVOLA GIVES STORE GUARANTEE ON SHOE REPAIR IN 30 DAYS TERM AFTER PURCHASED.

- SHIPPING AND HANDLING CHARGES TO AND FROM ARE  NOT REFUNDABLE.  THIS ONLY APPLIES TO ONLINE ORDERS AND NOT TO STORE PURCHASES.

- ONCE WE CONFIRM THE ITEM(S) HAS BEEN RETURNED CORRECTLY, AND WE APPROVE THE REQUEST, WE  WILL SEND YOU AN EMAIL WITH A STORE CREDIT AS A GIFT CARD WITH THE TOTAL AMOUNT OF YOUR ORIGINAL PURCHASE.  THESE GIFT CARD OR STORE CREDIT HAS A TERM OF 6 MONTH.  AFTER 6 MONTH WILL NOT BE VALID.

- IF WHAT YOU WANT IS A SIZE CHANGE, PLEASE SPECIFY THAT ON THE EMAIL, AND WE WILL MAKE THE  CHANGE IF THE ITEM(S) IS RETURNED IN THE CONDITIONS STATED ABOVE.  OR IF YOU WANT TO CHANGE   STYLES YOU CAN LET US KNOW.  WE WILL SHIP IT TO YOUR DESTINATION FOR FREE.

- RETURNS THAT ARE DAMAGED OR ALTERED MAY NOT BE ACCEPTED AND MAY BE SENT BACK TO THE   CUSTOMER.

- IF SHOE HAVE ANY FACTORY DEFECT, WE WILL PROCEED TO CHANGE IT WITH A NEW STYLE OR ANY OTHER MERCHANDISE OR STORE CREDIT. NO MONEY REFUND.

- ITEMS ON SALE CANNOT BE RETURNED OR EXCHANGED.  ALL SALE PURCHASES ARE FINAL! 

- ITEMS ON SALE HAVE NO REPAIR WARRANTY!

- IN STORES RETURN ARE ACCEPTED.

-  FOR PICK UP IN STORE ORDERS, YOU HAVE 5 DAYS TO PICK UP YOUR ORDER AFTER NOTIFICATION BY EMAIL ARRIVES.   PLEASE NOTE THAT FRIVOLA IS NOT RESPONSABLE OF YOUR PICK UP ORDER AFTER 5 DAYS.  

- IF CUSTOMER BY MISTAKE ADD WRONG SHIPPING ADDRESS, CUSTOMER IS RESPONSIBLE FOR ANY EXTRA CHARGE FOR RE-SHIPPING OR RETURNS.  

- THE RETURNING ADDRESS IS

FRIVOLA, 350 CALLE ENSENADA, SAN JUAN, P.R. 00920-3504